Refund Policy
7-Day 100% Money-Back Guarantee • kemoiptv-us.com
1. Our 7-Day Commitment
We strive to offer the most dependable IPTV streaming experience available. If within 7 days of your initial subscription purchase you experience persistent technical difficulties or are unsatisfied with service quality, we will gladly issue a 100% refund.
2. How to Request a Refund
To request a refund, simply reach out to our customer support desk on WhatsApp or via email at support@kemoiptv-us.com with your order details.
3. Eligibility Guidelines
Refunds are granted for genuine technical incompatibility, channel outage issues that our engineers are unable to resolve, or service degradation. Before issuing a refund, our technical desk is available 24/7 to guide you through player optimization (setting hardware decoders, configuring buffer cache) which resolves 98% of streaming questions in minutes.
4. Processing Timeframe
Once approved by our support team, refunds are processed immediately back to your original payment method. Depending on your bank or card issuer, funds typically reflect in your account within 3 to 7 business days.